On-line store order delivery
On-line store outsourcing implies close cooperation with the delivery service. Service "Logistic management" provided by ProStore company is an opportunity for the on-line store to implement prompt changes in the operations between the store and the carrier company — the ProStore partner which may be required for timely delivery of on-line orders to customers.
The service includes:
- transfer of information about the order to a logistics or courier service
- arranging order picking from the ProStore warehouse
- tracking the changes in order statuses
- solving emergency situations
- revising terms and dates of delivery at the recipient's request
- information support for on-line store buyers waiting for delivery
- handling customers' claims regarding delivery
- receiving compensation from logistic services
Terms of delivery by couriers, to automated pickpoints and order pickup locations (OPL)
in Moscow and the Moscow region/St. Petersburg (within 15 km from Moscow MKAD Ring Road)
- Order delivery for on-line stores in Moscow and St. Petersburg takes place the next day, Monday through Friday, 09:00 a.m. to 09:00 p.m. within a 3-hours.
- Order delivery on Saturday or outside the Moscow MKAD or KAD Ring Roads (no more than 15 km from Moscow MKAD/KAD Ring Roads) takes place 10:00 a.m. to 06:00 p.m., no more limited delivery time interval specified;
- To give the Customer an opportunity to try on or check the order, the delivery service Courier stays with the Customer for 15 minutes upon delivery;
- Order delivery includes cash services, handling payment in cash or by plastic payment cards, if required;
- Order delivery for on-line stores is carried out according to terms and conditions of logistics and courier services chosen by the on-line store
- Tariffs and terms of order delivery for on-line stores should be clarified with the ProStore manager over the phone +7 (499) 653-82-95 or to the address email@example.com;
- After the order arrives in the city of destination, the Manager contacts the Recipient and arranges convenient delivery time;
- Partial return is available;
- Delivery of on-line orders to regions is carried out on weekdays 06:00 p.m. to 09:00 p.m.
Feel free to contact us, in case any questions on how to arrange the delivery of an on-line order, or any issue regarding courier services for on-line stores arises!
Call us: the phone is +7 (499) 653-82-95 or write to invite us to do a presentation and show you even more advantageous vistas of our cooperation.
You can also use the following feedback form.